Current Position with RAPA: Membership Director
Current Employer and Title: Swiss Re, TA Manager
Education: Project Management, Ryerson University, 8 out of 10 FLMI courses, Completed Certified Instructor for Napoleon Hill Foundation
Susan Whitehead has over 20+ years of reinsurance experience.
Previously, Susan worked as a Reinsurance Manager with Sun Life (5 years), held a consultant position with John Hancock and worked at RBC Insurance as Director, Reinsurance Admin. Prior to RBC Susan worked at Sun Life Reinsurance Group developing the retro system.
Susan has been managing the direct reinsurance business for several years in which she streamlines and enhances the reinsurance processes. Susan has converted many direct insurance companies reinsurance business to the TAI vendor system over the years.
Susan has enhanced and streamlined the internal and external audit processes.
Participates in new business and/or reprice Product initiatives where reinsurance admin is involved from initial stage to final system implementation & sign off of paper treaties.
Susan has been involved with the RAPA organization for many years from being involved with the Audit Committee, Treasurer and now Secretary.
Susan got involved with RAPA to share her knowledge as a direct writer and to learn from other business areas experiences and/or challenges.
RAPA is a great forum to share all aspects of reinsurance from the direct writer, reinsurers to retro in which we all obtain a better understanding of the reinsurance business.
Participated as one of the Co-Author of Operations Risk Management V2 book.
Contact info: Susan_Whitehead@swissre.com, Tel: 647.777.5660